Extraction accuracy held up on our worst scanned invoices
✓ Verified client: contract on file Head of finance operations · Logistics, 500–1,000 · Singapore · 2026-09-12
Annual subscription since 2025
Quality 5Communication 4Value 4On-time 4Support 5
What worked
Accuracy on low-quality scans was better than the two vendors we piloted. The engineering team in Taipei answered integration questions within a day.
What did not
Pricing jumped at renewal when we added a second business unit; we negotiated it back but it should have been in the original proposal.
✓ Would work with them again
Response from Meridian Labs Inc.Thank you. We have since published per-unit pricing on our order form so renewals are predictable.
Strong product, slower than promised on the integration
✓ Verified client: contract on file IT project manager · Financial services, 1,000+ · United States · 2026-07-30
Implementation project, 4 months
Quality 5Communication 4Value 4On-time 3Support 3
What worked
The model quality is the real thing. Clear documentation and a sandbox from day one.
What did not
The SAP connector was quoted at six weeks and took eleven. Communication during the delay was honest but late.
✓ Would work with them again
They told us what the product would not do
✓ Verified client: contract on file Chief operating officer · Freight forwarding, 50–200 · Taiwan · 2026-06-18
Pilot then annual subscription
Quality 5Communication 5Value 4On-time 5Support 4
What worked
Before we signed, they listed the three document types it handles badly. That is rare and saved us a failed rollout.
What did not
The admin console is English only; our team would like Traditional Chinese.
✓ Would work with them again
Response from Meridian Labs Inc.Traditional Chinese for the console is scheduled for Q1 2027.
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Good model, thin support outside US hours
✓ Verified client: contract on file Operations lead · Insurance, 200–500 · Australia · 2026-05-02
Annual subscription
Quality 4Communication 3Value 3On-time 3Support 4
What worked
Accuracy is high and improving with each release.
What did not
Support tickets raised in our morning wait until California wakes up. For a production system that matters.
✕ Would not work with them again
Response from Meridian Labs Inc.We added a Singapore support rotation in August 2026 covering APAC business hours.
Solid partner for a regulated rollout
✓ Verified client: contract on file Compliance manager · Banking, 1,000+ · Singapore · 2026-03-21
Vendor onboarding and subscription
Quality 4Communication 4Value 4On-time 4Support 5
What worked
SOC 2 Type II report and a complete security questionnaire on request. Our vendor-risk review closed in two weeks.
What did not
Contract redlines on liability took several rounds.
✓ Would work with them again
Showing 5 of 23 verified reviews in this sample. Ratings include all 23.